Frequently asked questions.

We know there’s a lot to consider when choosing a pool.
Check out some of the FAQs that might help you with your pool choice and decisions.

Still have a question? Give us a call today!

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FAQ’s - New Builds

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  • Yes — your pool fence must meet NZ Building Code F9. In some cases your pool and system will be subject to council approval also. We handle all building and resource consents for you, with typical approval times of 4–6 weeks.

  • Depending on the scope of the project most builds take between 4 - 8 weeks from excavation to handover. Things like landscaping, fencing and planting may take longer. We use an onsite marquee tent during cooler months so we can build year-round.

  • Yes. Our tented construction setup allows us to work in all seasons, giving you flexibility in project timing.

  • Absolutely — NZ law requires compliant fencing to prevent unsupervised access by children under five. We will advise on safe spacing, stylish options (like glass or aluminium), and manage fencing design and installation.

  • Automated features can greatly reduce your upkeep time. You’ll need weekly water testing in summer, every 2–4 weeks in cooler months. We also offer weekly, fortnightly, or monthly Pool Servicing.

  • Yes — Mayfair pools are built for longevity, efficiency, and aesthetic appeal. We help guide you on design touches that elevate both lifestyle and property investment.

  • Yes! We specialise in pool renovations and can resurface any type of pool, convert pool systems, update heating, add covers, integrate swim jets, and refresh pool surrounds.

  • Costs can vary depending on site access, size, finishes, features and landscaping. We provide transparent quotes tailored to your design and budget — no hidden fees.

  • All Mayfair pools come with a 10-year structural warranty. We also offer support and servicing plans for added peace of mind.

FAQ’s - Renovations

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  • Typically 1 to 2 weeks for fibreglass resurfacing. Additional features or repairs may extend timelines, which we discuss during your free consultation.

  • There are 3 key signs that your pool may need resurfacing:

    1. Osmosis

    Osmosis presents itself as blisters or bumps on the pool’s surface. These can vary in size and will eventually crack leaving black or brown marks on the pool surface. Algae formation (black algae) will often develop around these cracks leading to less than perfect swimming conditions for you and your family.

    2. Cracks

    Hairline cracks may appear as a sign of ageing, or as the result of your pool shell incurring pressure that exceeds its ability to flex with the earth’s surface. Severe cracks may compromise your pool’s structural stability and cause leaks.

    3. Surface colour change

    Direct exposure of sun rays and incorrect chemical treatment of water can lead to colour deterioration of your pool surface colour. Colour may start fading, and on fibreglass pools can leave behind a white flaky (sometimes described as ‘chalky’) surface. Regular pool maintenance, water testing and water treatment is the most effective way to ensure you get the most from your pool surface.

    If you suspect your pool surface may be deteriorating and in need of a resurface, get in touch with us first and a member of our team will visit to make an assessment on the issue and provide you with an idea of what is required to bring your pool back to life.

    DO NOT EMPTY YOUR POOL without first contacting us.

  • Both swimming pool renovation methods have their merits, however the best choice by far in terms of adding value to your pool is fibreglass resurfacing.

    Longevity

    Pool paint needs to be reapplied every 5 – 7 years, meaning you will need to empty your pool and undergo resurfacing much more frequently. Additionally, there is an inherent risk when emptying all swimming pools because of ground or hydrostatic pressures which can lift the pool out of the ground – not ideal.

    Fibreglass resurfacing on the other hand has an extremely long lifespan and you should expect anywhere from 20 – 30 years from your investment.

    Appearance

    Pool paint will fade much quicker than fibreglass leaving your pool looking dull and lifeless. And if not maintained correctly, pool paint can turn chalky and hazy due to materials breaking down in your pool, leaving a chalky residue in the pool water.

    Fibreglass comes in a huge range of colours and with well-maintained water will continue to look as-new for many years after resurfacing.

    Added benefits

    Fibreglass is extremely strong, hard-wearing, durable and has flexural strength you won’t find in any other pool surface. With superior resistance to water erosion and chemical interaction, fibreglass resurfacing is by far the better option if you are looking for long-term results and return on your investment.

    Fibreglass is also a natural insulator, resulting in a warmer pool and longer swim season. Add to this a finished surface that is gentle on feet and non-porous and you have the ultimate resurfacing method.

    Pool paint is purely aesthetic and will not add any structural integrity or insulation to your pool.

    Cost

    Whilst your up-front investment for fibreglass resurfacing is initially more than repainting, you are assured of less frequent recurring expenses, risk of things going wrong and a far greater lifespan from your investment.

  • We renovate residential, commercial, school, and resort pools.

    We can resurface and renovate all pool types, including concrete, plaster, aggregate, fibreglass and vinyl-lined.

    As the licensed Mayfair Pools agent, we specialise in fibreglass renovations using Mayfair’s proven system.

  • Mayfair Pools’ multi-layer fibreglass system offers durability, colour retention, and resistance to osmosis. As the official agent in Taupo & Rotorua, we guarantee authentic materials and expert workmanship.

  • Yes, all renovations using Mayfair Pools materials come with workmanship guarantees and warranties.

  • Yes, we can install or upgrade heating, filtration, lighting, and automation systems, and also replace tired plumbing to bring your pool system up to spec.

  • Our team treats osmosis and repairs structural damage using Mayfair-approved methods for a lasting renovation.

  • Yes, we are fully licensed, insured, and the authorised Mayfair Pools agent for Taupō and Rotorua. We are also members of the leading industry body for swimming pools and spas in Australasia (SPASA) which requires us to maintain high standards of skill, workmanship and ethical business practices, with the best interests of pool and spa owners in mind.

FAQ’s - Servicing

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  • Yes, we offer flexible service options. Whether you need a one-off clean before a special occasion or the inbound summer, or prefer scheduled maintenance to keep your pool crystal clear year-round, we’ve got flexible options to suit your needs.

  • Yes, we specialise in green pool recovery and water clarity issues. We’ll test, treat and balance your pool to bring it back to a swim-ready state — often within 24–48 hours, depending on severity.

  • Simply fill out the enquiry form above and we’ll be in touch promptly with pricing and availability.

  • Our typical service includes water testing, chemical balancing, scoop of debris, backwashing and filter cleaning, clearing the skimmer, pump and hair and lint baskets, and equipment checks. We also offer a valet upgrade which includes a pool vacuum and scrub of the waterline. We email a full service sheet at the end of each service complete with a report of any issues or upcoming maintenance required.

  • Most services take between 30–60 minutes, depending on the size and condition of your pool.

  • Not necessarily. If we can access your pool area and any equipment, you don’t need to be home. We’ll email a service summary so you know exactly what was done.

  • Pricing depends on pool size, condition, and service type. Fill out the form and we’ll provide a prompt, no-obligation quote.

  • We service Taupō, Rotorua, and surrounding areas. If you’re outside of those locations, feel free to enquire — we may still be able to help.

  • Absolutely. We offer flexible recurring schedules — weekly, fortnightly, or monthly — and can adjust seasonally.

  • We sure do! Just let us know what you’ve got and we’ll include it in your quote. We also offer spa drain and refills when it’s time to refresh the water.

  • Yes — it’s the perfect time to catch up on repairs or get your pool summer-ready without the wait. It is often easier and more cost-effective to maintain a pool regularly through winter than recover a green pool if left too long.